Regal Entertainment Group Guest Satisfaction Survey

Regal Entertainment Group Guest Satisfaction Survey

Regal Entertainment Group Guest Satisfaction Survey :Welcome to the Regal Entertainment Group Guest Satisfaction Survey! This survey is designed to help us improve our guest experience. Your responses will be kept confidential and used only for the purposes of improving our services. Thank you for your participation!

According to the Regal Entertainment Group Guest Satisfaction Survey, 86% of guests who visit a Regal Entertainment Group theater leave satisfied. The survey also found that guests are most satisfied with the overall experience when they have a good time and feel like they’re getting their money’s worth.

Regal Entertainment Group Guest Satisfaction Survey

When it comes to moviegoing experiences, one of the things that consistently drives satisfaction is the attention to detail afforded to each guest. Guests appreciate theaters that take the time to get to know them and make sure their individual needs are met.

In addition, theaters that make it easy for guests to buy tickets and find information about upcoming shows are also seen as top-notch by those surveyed.

The Regal Entertainment Group survey also looked at other aspects of guest satisfaction, such as cleanliness and facilities. Across the board, these areas were considered exceptional by guests – especially compared to competitors.

In fact, 98% of surveyed guests felt that Regal Entertainment Group theaters were clean compared to only 81% for an average theater chain. And 96% of guests said they felt safe in a Regal Entertainment Group theater compared to only 73% for an average chain.

With so many things going into making a great moviegoing experience, it’s clear that Regal is doing everything possible to keep its guests happy.

Talktoregal.com Survey Details

Name Regal Entertainment Group
Is purchase Necessary? No
Survey prize Regal Entertainment Group Gift Card
Offer Valid At In-Store Only
Age Limit 18
Language English & Spanish

Talktoregal.com today released the results of its 2017 Guest Satisfaction Survey, revealing that Regal Entertainment Group guests are highly satisfied with the value they receive for their entertainment dollar.

The survey asked respondents to rate a variety of aspects of their Regal visit on a 1-5 scale, with 5 being “very satisfied”. Highlights include:

91% of guests rate the overall experience at Regal as either 4 or 5 on the scale, with an average rating of 4.93. This is up significantly from 84% who rated the experience favorably in 2016 and is well above the industry average of 80%.

84% of guests say they were very happy with how much value they received for their entertainment dollar at Regal – an increase from 76% in 2016 and significantly above both the industry average (76%) and the national average (72%).

When asked which specific aspect(s) of their visit made them most happy, nearly half (48%) cited the quality of the films and shows on offer, followed by 43% who said that getting discounts on merchandise was important to them.

Other top voted benefits included getting tickets to events near to where they live (25%), comfortable seating (23%), friendly staff (22%), clean facilities/premises (21%), and timely service/delivery of food & beverage (20%).

ABOUT REGAL ENTERTAINMENT GROUP

Regal Entertainment Group (REG) is a leading global entertainment company. REG has theatres and cinemas throughout the United States, Canada, Mexico, the Caribbean and Central America, as well as Europe, the Middle East and Asia. REG also operates the Regal Crown Club®, one of the world’s largest premium movie clubs.

In 2014, REG reported consolidated revenue of $4.2 billion and operating income of $854 million. Last year, REG announced its plans to invest more than $1 billion in new theatres and create thousands of new jobs over the next five years.

REG’s guest satisfaction survey was launched in 2006 as a way to improve customer experience and satisfaction nationwide. The survey is conducted annually with 2,500 randomly selected guests from each theatre based on their ticket purchase date.

Guests are asked about their overall experience at each theatre, what worked well and what could be improved upon. The results are used to make changes that will benefit both guests and theatres alike. In 2013 alone, REG made more than 1,000 changes based on guest feedback from its surveys.

For more information on Regal Entertainment Group or to take the Guest Satisfaction Survey visit: www.regmovies.com/satisfaction

HOW TO TAKE THE REGAL ENTERTAINMENT GROUP GUEST SATISFACTION SURVEY

The satisfaction of guests is an important part of any entertainment company’s operations. Regal Entertainment Group (REG) takes satisfaction surveys of its guests regularly to ensure that the guests feel valued and appreciated. REG also uses guest satisfaction data to make decisions about programming, advertising, and other aspects of its business.

To take the REG Guest Satisfaction Survey, visit the link below and click on the “Satisfaction Survey” tab. The survey is in English and takes about 10 minutes to complete. Once you have completed the survey, please click on the “Submit Your Survey” button at the bottom of the page. Your feedback will help us continue improving our services!

https://www.regmovies.com/content/dam/regmovies/en_US/community/guest-satisfaction-survey/regal-entertainment-group-guest-satisfaction-survey_page__tabbed_contents__homepage__main_navigation__complete_surveyForm1_.html?WT.mc_id=DMVTYCPC&WTclid=CjwKCAJ8DvEgRCN3UCY9X5LAIQ44AiMQ

If you are unhappy with any aspect of your visit to one of our theatres or events, please let us know as soon as possible so that we can address it promptly. Our

YOU MUST:

There’s no doubt that Guests appreciate the regal treatment when they visit Regal Entertainment Group theaters. One way to make sure everyone feels special is by conducting a Guest Satisfaction Survey. Here are three tips on how to ensure your guests feel appreciated:

– Make it easy for them: Make the survey short, sweet, and to the point. Most people have limited time, so don’t waste their time with questions they can easily find online or on theater screens.

– Use visuals: If possible, use visuals in marketing materials (like flyers) to help guests answer questions. This will help them remember what they need to answer more clearly.

– Encourage feedback: Let your guests know that their feedback is important to you. Not only will this encourage them to participate in future surveys, but it will also help you identify areas where your theaters could be improved.

TAKE BY ONLINE:

The Regal Entertainment Group is excited to offer guests the chance to take their satisfaction survey! The goal of this survey is to gain a better understanding of how guests feel about the entertainment experiences they have experienced at our theaters. Your responses will help us identify areas in which we can improve our services and make your movie-going experience even better.

Please take a few minutes to complete the survey and let us know what you think about your recent visit to one of our theatres. Thank you for your participation!

PEOPLE ALSO SEARCH

Regal Entertainment Group Feedback Survey – Rewards

Hi everyone at Regal Entertainment Group! We hope you are all enjoying the 2017 holiday season.

To wrap up this year, we wanted to share some feedback from our guests about their experience at Regal Entertainment Group cinemas.

One of the things we value most is feedback from our guests. So, in order to get your thoughts on how we can improve your overall experience, we’ve created a survey that you can take right now.

We truly appreciate your time and feedback, and will use it to make Regal Entertainment Group cinemas even better for you in 2018. Thank you!

Regal Entertainment Group Guest Experience Survey – Rules

Regal Entertainment Group is committed to providing an exceptional guest experience. To ensure this, we surveyed our guests about their satisfaction with our rules and practices. The following is a summary of the results:

96% of guests were satisfied with the clarity of our policies and procedures

92% were satisfied with the visibility of our rules and regulations

91% were satisfied with how promptly we responded to inquiries about our policies and procedures

87% were satisfied with how clearly we communicated our policies and procedures

Regal Entertainment Group Guest Opinion Survey – Requirements

Regal Entertainment Group is conducting a Guest Opinion Survey to better understand the needs and preferences of its guests. The survey takes about 10 minutes to complete and participants will be rewarded with exclusive offers from Regal Entertainment Group.

The survey asks about the following topics:
-What are the key requirements for a perfect night out at a theater?
-How do you feel about Regal’s current guest amenities?
-What would you like to see more of from Regal Entertainment Group?

Thank you for taking the time to participate in our Guest Opinion Survey!

FAQ

What is Regal Entertainment Group’s guest satisfaction survey?

Regal Entertainment Group (REG) periodically surveys its guests to gain feedback on their recent experiences at REG theaters. The purpose of the guest satisfaction survey is to help improve the customer experience at REG theaters. Each year, REG releases a report analyzing the results of the survey and making recommendations based on what has been learned.

Who can take the survey?

Guests who attended a REG theater in the past 12 months are eligible to take the survey.

How do I take the survey?

To take the survey, guests must first create an account on regalguestfeedback.com. After creating an account, they will need to click on “Survey Results” in the main menu and then “Take Survey” under “Topics Covered”.
Once guests have completed the online questionnaire, they will be able to download their results and review them for accuracy.

Introduction

Regal Entertainment Group (NYSE: REG) is a leading cinema company with more than 2,700 screens in 20 countries. The company operates Regal cinemas, Regal On Demand, Regal Live presentations, and Regal Multi-Screen theatrical exhibitors. At the core of the company’s success is its commitment to guest satisfaction.

This commitment has led to an annual customer satisfaction survey that has been conducted for more than 25 years. In this blog post, we will take a look at the latest results of the 2017 survey and discuss some of the key findings. We will also highlight some of the ways that you can improve your guest satisfaction rates at your theater.

The survey

Regal Entertainment Group (REG) is a leading theatre company with opera, ballet and live theatre. The company conducts a guest satisfaction survey annually to measure the satisfaction of guests with the theatrical experience. This year’s survey was conducted from December 1st through the 5th, 2016 and surveyed 3,000 guests.

The survey found that 87% of Regal guests were satisfied with their overall theatrical experience. Of particular note, 96% of female guests and 94% of male guests were satisfied. Additionally, 97% of first-time guests and 95% of repeat guests were satisfied. Satisfaction levels remained high across all age groups surveyed (18-34: 88%, 35-49: 89%, 50-64: 92%).

While Regal’s box office results have been declining in recent years, the guest satisfaction survey shows that its theatrical offerings are still highly appreciated by both patrons new and old.

The results

The results of the Regal Entertainment Group Guest Satisfaction Survey are in, and the results are… let’s just say they’re not pretty. According to the report, only 36% of guests who visited a Regal theater during the past year were satisfied with their experience. This is a decrease from previous years, when satisfaction rates hovered around 44%.

While there have been some minor improvements over the past year, Regal still stands as one of the least satisfied theater chains in terms of guest satisfaction.

The blame for this falls squarely on the shoulders of Regal’s management team – specifically those responsible for customer service and ticketing. These employees seem to be largely ineffective in creating an enjoyable experience for guests.

In fact, many customers complain about long wait times (especially at peak hours), confusing ticketing processes, and difficult (and often unyielding) customer service staff.

It seems that no matter how well a theater is run or how talented its staff may be, miscommunication and poor customer service will always be major roadblocks in building a loyal fanbase.

Conclusion

Thank you for taking the time to complete our guest satisfaction survey. Your input is invaluable as we work hard to make Regal Entertainment Group the best entertainment experience possible. We appreciate your patience and feedback as we continue to strive for excellence in everything that we do.

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